Refund & Cancellation Policy

Last updated: 2 August 2026

Postbridge (operated by Happycoders Private Limited) works on a prepaid wallet. You recharge a balance, and each AI action draws down against it based on actual usage. This policy explains recharges, refunds, and cancellations.

1. Recharges

• Recharges are made through our payment gateway (Razorpay) and credited to your Postbridge wallet, shown in ₹.
• Any bonus credit on a recharge pack is promotional and non-withdrawable as cash.
• A payment receipt is issued for each recharge. We are not currently registered for GST, so no GST is charged.

2. How charges work

• Each action (weekly plan, copy, image, blog, extra regeneration) is priced and shown before you confirm.
• Prices are usage-based and may vary with content length, language and image detail.
• Each social post bundles one copy regeneration and one image regeneration; further regenerations are charged.
• Publishing is free and is never blocked by balance.

3. Automatic refunds to wallet

We credit your wallet back automatically when a charge is our fault, including:

• Generation that fails our validation or errors due to a bug on our side;
• Provider outages (5xx) after a charge was taken;
• Duplicate or mistaken debits.

Every such refund is logged as a wallet ledger entry with a reason. Charges for content that generated successfully and was delivered for your review are not refundable simply because you chose not to use it.

4. Refunds of unused balance

• Wallet balance is prepaid for use within the service. Base (paid-in) balance may be refundable to the original payment method on written request, less any bonus credits, applicable gateway charges and taxes already accounted for.
• Refund requests are processed within 7–10 business days of approval.
• We reserve the right to decline refunds where abuse, chargeback fraud, or policy violation is involved.

5. Balance expiry

Purchased balance is valid for use for the period stated at purchase (or as required by law). We will notify you before any expiry so you can use or, where eligible, request a refund of the remaining base balance.

6. Cancellation

There is no recurring subscription to cancel — you only pay when you recharge. You can stop using Postbridge or close your account at any time. On account closure, any eligible base balance is refundable per §4. Optional auto-recharge can be turned off in your wallet settings at any time.

7. Free plan

The free plan (2 posts per week) involves no payment and therefore no refund. It can be used or discontinued at any time.

8. How to request a refund

Email info@happycoders.in from your registered address with your account details and reason. We aim to acknowledge within 72 hours.

9. Contact

Happycoders Private Limited
8/275, Selvin Street, Karungulam, Thoothukudi, Tamil Nadu 628615, India
Email: info@happycoders.in · Phone: +91 87789 05772